Refund Policy
At NuanceNext Technologies, we are committed to delivering high-quality services that meet the expectations and needs of our clients. This Refund Policy outlines the circumstances under which refunds may be provided and the process for requesting them. Please review this policy carefully before engaging our services.
1. Scope of the Policy
This Refund Policy applies to all services offered by NuanceNext Technologies, including but not limited to web development, software development, app development, digital marketing, and other professional services.
2. Refund Eligibility
Refunds are generally not issued once work on a project has commenced. Work typically begins within three business days of receiving payment unless otherwise stated in a written agreement. Exceptions to this policy are outlined below.
2.1 Exceptional Circumstances
If NuanceNext Technologies is unable to fulfill a service as agreed, we will process a full refund within 30 business days of determining that the service cannot be completed. Examples of such circumstances include:
- Technical issues or limitations preventing the completion of the service.
- Unforeseen situations beyond our control that make project fulfillment impossible.
2.2 Cancellations Before Work Begins
If you cancel your service before work has commenced (i.e., within three business days of payment), a full refund may be provided. After this period, the refund will be subject to the conditions outlined in this policy.
3. Non-Refundable Situations
Refunds will not be issued under the following circumstances:
- The project has been initiated and work has progressed as per the agreed timeline and scope.
- The client requests changes or additions to the project scope beyond the initial agreement.
- The client fails to provide necessary information or materials required to complete the project, resulting in delays.
4. Process for Requesting a Refund
To request a refund, please follow these steps:
4.1 Submit a Written Request
Email your refund request to info@nuancenext.in. Include the following details in your email:
- Your name and contact information.
- Details of the service purchased, including the project name or ID.
- The reason for requesting a refund.
4.2 Evaluation
Once your request is received, our team will review it and evaluate the eligibility for a refund based on the terms outlined in this policy. We may request additional information or documentation to process your request.
4.3 Response Time
We aim to respond to all refund requests within 7 business days. If your request is approved, the refund will be processed within 30 business days.
5. Refund Method
Refunds will be issued to the original payment method used during the transaction. If this is not possible due to technical reasons or specific circumstances, we will work with you to determine an alternative method for issuing the refund.
6. Contact Information
If you have any questions or need further clarification regarding our Refund Policy, please contact us:
Email: info@nuancenext.in
Phone: +91 79 7873 6510
Address: Acharya Vihar, Bhubaneswar, 751002, India
7. Amendments to the Refund Policy
NuanceNext Technologies reserves the right to modify this Refund Policy at any time. Changes will be posted on this page and will take effect immediately. Clients are encouraged to review this policy periodically to stay informed about our refund practices.
We appreciate your understanding and cooperation. Our team is dedicated to ensuring that you have a positive experience with NuanceNext Technologies.